How It Works – Never Forgotten LLC
Simple & Caring Process

How It Works

From your first click to a plaque on a loved one's memorial — we walk alongside you every step of the way.

Step by Step

Your Journey With Us

Every family is different. We've made this process gentle, guided, and completely stress-free.

1
Choose Your Product

Select Your Memorial Product

Visit our shop and choose the memorial keepsake that feels right for your loved one.

  • Memorial QR Plaque (for headstones)
  • Memorial Yard Sign (for gardens)
  • QR Picture Frame (for home display)
  • Cremation Jewelry with QR
  • Bundle packages & add-ons available

Browse Our Shop

Pick the product that fits your tribute

2
Fill Guided Order Form

Tell Us About Your Loved One

Instead of a plain checkout, we guide you through a caring step-by-step form.

  • Loved one's full name, birth & passing dates
  • Memorial quote or wording for the plaque
  • Cemetery or memorial location
  • Your contact & shipping information
  • Choose: Plaque only, Plaque + Memorial Page, or Full Service

Simple Form

We make it easy, even during difficult times

3
Upload Memorial Content

Share Their Story & Memories

Upload photos, videos, and life details that will live on the memorial page forever.

  • Photos & videos of your loved one
  • Obituary or life biography
  • Favorite music or song choice
  • Funeral service details (dates, location)
  • Special family message

"Not ready yet? Complete your order and send photos later using your order number — no rush."

Upload or Send Later

Two easy options — whichever works for you

4
Choose Memorial Page Plan

Select Your Hosting Plan

Choose how much you'd like to include on the memorial page and how long it will be hosted.

  • Basic — photos, life story, memory wall
  • Premium — photos, videos, music, editing access
  • Legacy — unlimited content, family tree, forever hosted

Pick Your Plan

Basic, Premium, or Legacy

5
Review & Payment

Review Your Order & Pay

Before checkout, you'll see a complete summary of everything.

  • Product selected
  • Memorial page plan
  • Uploaded files status
  • Shipping information
  • Total price & estimated delivery

Secure Checkout

Safe & simple payment process

6
Confirmation & Email

Order Confirmed Immediately

Right after payment you receive a confirmation email with everything you need.

  • Order number & summary
  • Next steps & what to expect
  • Upload reminder if files are missing
  • Estimated production & delivery timeline

"We've received your order. If you still need to send photos or videos, reply to this email with your order number."

Check Your Email

Full order details sent instantly

7
We Build the Memorial

We Create Your Memorial Page & QR Code

Our team carefully builds the memorial page and generates a unique QR code linked to it.

  • Build beautiful memorial page with your content
  • Generate unique QR code linked to that page
  • Engrave or print QR on your plaque or sign
  • Test that the QR code scans correctly
  • Prepare for shipping

QR Code Generated

Unique, permanent, always working

8
Your Approval

Preview & Approve Before Production

Before we finalize and ship, you'll receive a preview of the memorial page to review everything.

  • Check spelling of names & dates
  • Confirm photo order & music
  • Make sure nothing is missing
  • Approve — then final plaque is produced

You Approve

Nothing ships without your go-ahead

When the QR Code Is Scanned

The most important moment — someone visits the gravesite, scans the plaque, and instantly the memorial page opens on their phone.

Photo & video slideshow loads instantly
Visitors can leave messages on the Memory Wall
Page can be public or private — your choice

Scan. Remember. Connect.

The Approval Flow

We never produce the final plaque without your approval. Here's how it works:

1

Draft Sent

We send you a preview of the memorial page

2

You Review

Check names, dates, photos & music

3

Revisions

Request any changes needed

4

You Approve

Final plaque is produced & shipped